Internet – instructions

Telia Finland Oyj (Telia) is supplying fixed broadband services to MOAS apartments. Residents have access to 10 Mbit/s fixed broadband. Internet connection is free of charge for tenants and it is included in the rent. Telia is also responsible for cable television services in all apartments.

How do you activate the Internet connection?

To start using the Telia Internet connection in the apartment, you need contact Telia
To activate your modem in your apartment, please send a call request to Telia through this link so Telia will call you OR contact Telia customer service by phone +358 200 11611 (mcc/lnc) Mon–Fri 9am to 5pm.

During the call with Telia, mention that you are a student living in Mikkelin opiskelija-asunto (MOAS) and you want to activate the internet connection by Telia. Be prepared to also provide:

  • your full name
  • precise street address, postal code, and city
  • your phone number
  • your email address
  • the 12-character CM-MAC/MAC address located on the bottom of the modem.

If tenants want to use Internet connection wirelessly, tenants need to buy a router or speed up Internet connection at their own cost from the same operator i.e. Telia. For the part of the above mentioned, MOAS refers to the the tenancy agreement between the company and the tenant and the terms of tenancy paragraphs 1, 8 and 9 which the tenant has accepted with his/her signature.

When facing problems with Internet connection or having questions about it, please contact Telia customer service by phone +358 200 11611 (mcc/lnc) Mon–Fri 9am to 5pm and tell that you are a MOAS tenant using Internet connection provided by Telia.

MOAS 7,12
WiFi modem. Wireless connection. Password is found on the modem.

MOAS 1-6,11,13-33
Generally connecting by Ethernet cable (RJ-45). Ensure your computer has an ethernet port.
Instructions on how to use the cable modem can be found here.